Effective Date: 1/1/26
Quality Elevator and its affiliated companies (collectively, “Quality Elevator,” “we,” “our,” or “us”) respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites, request services, or otherwise interact with us in connection with elevator services throughout Virginia, Washington, D.C., and Maryland.
1. Information We Collect
We may collect the following categories of personal information:
Contact Information
Name, phone number, email address, mailing address, company name, and job title.
Service Information
Details related to service requests, inspections, maintenance contracts, modernization projects, work orders, and customer support communications.
Technical & Usage Data
IP address, device identifiers, browser type, operating system, referring URLs, and website usage activity.
Cookies & Analytics Data
We may use cookies and similar tracking technologies to understand website usage, improve performance, and enhance user experience.
2. How We Use Your Information
We use the information we collect to:
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Provide and manage elevator repair, maintenance, modernization, and compliance services
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Respond to inquiries, quotes, and service requests
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Communicate by phone, email, or SMS (with consent)
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Improve our websites, services, and customer experience
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Send service notifications, operational updates, or promotional communications (if you opt in)
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Comply with legal, regulatory, and contractual obligations
3. Text Messaging (SMS) & 10DLC Compliance
We may use SMS text messaging to send service alerts, appointment reminders, or informational updates. Promotional messages are sent only with prior consent.
In accordance with 10DLC regulations, we disclose the following:
“No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
You may opt out of SMS communications at any time by replying STOP. Message and data rates may apply.
4. Sharing of Personal Information
We do not sell your personal information.
We may share information only with:
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Trusted vendors and contractors who perform services on our behalf
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Affiliated Quality Elevator entities as necessary to fulfill service requests
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Government agencies, regulators, or legal authorities when required by law
All third parties are required to protect your information and use it solely for authorized purposes.
5. Privacy Rights for Virginia, Washington, D.C., and Maryland Residents
Depending on your state of residence, you may have rights under applicable privacy laws, including the Virginia Consumer Data Protection Act (VCDPA) and other state or district regulations.
These rights may include the ability to:
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Confirm whether we process your personal information
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Request access to personal data we hold about you
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Request correction of inaccurate information
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Request deletion of personal data, subject to legal and operational requirements
To exercise your rights, contact us at privacy@axxiomelevator.com or call 301-409-4251.
We will not discriminate against you for exercising your privacy rights.
6. Your Choices
You may manage your personal information by:
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Unsubscribing from marketing emails using the unsubscribe link
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Opting out of SMS messages by replying STOP
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Adjusting cookie preferences in your browser
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Contacting us to request access, correction, or deletion of your data
7. Data Security
We implement reasonable physical, administrative, and technical safeguards to protect your information. While we take security seriously, no data transmission or storage system can be guaranteed to be 100% secure.
8. Third-Party Links
Our websites may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
9. Children’s Privacy
Our websites and services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted with a revised Effective Date. Continued use of our websites or services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Quality Elevator
c/o Axxiom Elevator
2101 W Atlantic Blvd, Unit 104
Pompano Beach, FL 33069
Email: privacy@axxiomelevator.com
Phone: 301-409-4251
